Membership Entitlement

As a member of the ERLMS Management Programme, you are entitled to a range of products, services and privileged benefits.  You will have the flexibility to use the membership services that bests suit your organisation’s specific requirements. 

Membership entitlement encompasses 6 main components of products, services and benefits as follows:

Details for each component of the membership entitlement are described below.

ERLMS Organisational, Human Resource and Business Management Tools are specially developed to provide organisations with the means to create in-house human and business process capabilities without having to pay excessive consulting fees. 

The management tools are valuable mechanisms and frameworks designed to help you through the process of strategically reviewing, planning and carrying out your organisational, human resource and business management activities and to help ease your way towards achieving your strategic goals and objectives.  In short the management tools are created to make your work easier.  The management tools are simple, easy to understand and use, practical and workable, and can be used as they come or easily modified to suit your individual organisational and business management needs. 
 
As a member you are entitled to choose any 10 out of the 60 plus organisational, human resource and business management tools that are currently available.  We continuously develop valuable management tools to cater to our clients’ needs.  Please scroll down to the end of this section for the list of management tools currently available.

Extra ERLMS management tools, in additional to the entitlement of 10 free management tools, can be purchased at a discounted pricing of 30% off the normal pricing of tools

The normal price of ERLMS management tools varies from US$80 to US$2,500 per tool and the overall average price per tool is US$450.

As a member you will receive a yearly bulletin consisting of up-to-date information such as GDP, Inflation and Average Salary Increase rates for major countries across the Asia Pacific and Middle East regions.

The normal price for the bulletin is US$200.

We offer job pricing services of both local and expatriate positions in major countries in Asia Pacific and the Middle East.  As a member you are entitled to request us to provide job pricing service for 3 local positions.  A job pricing report for a local position usually encompasses market information about the base salary, cash and non cash components of the annual remuneration package given to employees in similar positions in the country studied - positions of similar size, responsibilities and accountabilities. 

Extra job pricing services of local positions, in additional to the entitlement of free job pricing for 3 local positions, can be purchased at a discounted fee of US$400 per job.

The normal job pricing fee for one local position is US$500.

As a part of the membership entitlement, a one day workshop on the training of the use and application of ERLMS Management Tools is given to each member.   The member has the discretion to decide on the workshop subject.  However, the subject to be chosen must be related to the 10 ERLMS Management Tools selected under Component 1 of the membership entitlement. 

Workshop training session starts at 10.00 am and finishes at 5.00 pm.  From past experience a one day workshop can cater to training of up to a maximum of 2 management tools.  A maximum of 12 member participants and one trainer are allowed as part of the membership entitlement.  Expenses incurred for developing training materials to member participants will be billed at cost.  Expenses for trainer to travel locally to and from the training location will also be billed at cost. 

Our policy is to always maintain high professional standards and we only assign those specialist consultants who are experts in the subject to conduct training, ensuring that member participants benefit from our expertise skills and knowledge.   Most of our specialist trainers are based in Sydney and they commonly travel interstates or overseas to conduct training workshops. 

The trainer’s cost for travelling to conduct a workshop in an interstate or oversea location, location outside Sydney, will be the expense of the member.  Where appropriate, trainer’s cost of travelling includes return air tickets (usually business class ticket), taxes, food and accommodation, taxi fares and any other out of pocket related expenses incurred for fulfilling this component of the membership entitlement.  Unless otherwise agreed, it is also the member’s responsibility to organise travel air tickets and arrange hotel accommodations for the trainer.  Subject to the trainer’s flight schedules, timing of the training session and the time difference between states or countries, you as the member receiving the service may be required to provide the trainer with more than one night accommodation in the location where the training is held.

Extension of Workshop Services at a Reduced Rate
Members may request to use the workshop for training of subjects other than those related to the ERLMS Management Tools.   Additional fees will be charged for customised training courses and the actual fees to be charged depend on the subject chosen, the specifics required by the member and the consulting time taken to developing and designing the customised training programme. 

The number of training hours, participants or trainers for a workshop and the number of workshops to be held can be extended upon request at additional fees. 

The rates of charges for additional workshop services are given below:

• Additional hours of training required at a discounted fee of US$400 per hour
• Additional participants attending the workshop at a discounted fee of US$400 per participant
• Additional trainers required at a discounted fee of US$3,000 per trainer per day.
• Additional workshops at US$4,000 per workshop.

The normal one day training fee for our training courses for a group of 12 participants by one trainer is US$6,000.  Each training day usually comprises of 7 hours, including a lunch break.  The normal fee for additional participants in excess of the 10 participants is US$500 per participant and the normal average consulting time cost of our expertise trainers is US$3,500 per day.

During the 12 month membership subscription period, each member is entitled to a total of 12 cumulative hours of free electronic and telecommunication consulting support and advice from us.  This membership component is designed to make it possible for members to request our assistance and get support fast, as and when needed including after office hours, through electronic and telecommunication transmissions only; emails, faxes and telephone calls.

Upon receiving a member’s email, fax or telephone call, we will endeavour to provide the member with answers as soon as we can.  However, the time needed to complete each assignment depends on the complexity of the request.  For each request, ERLMS consultant will indicate to the member the estimated number of hours required for completing the assignment and the timing for fulfilling the request.  Any out of pocket expenses and telecommunication expenses for telephone calls and faxes to discuss the scope of the request and to fulfil the assignment will be billed at cost.

Any extra consulting time in excess of the 12 hour entitlement spent on fulfilling members’ requests during the membership period will be charged additional fees.   For additional consulting assistance and advice in excess of the 12 hours, we will only commence work on fulfilling the member’s request when the member agrees and endorses the timing for completing the assignment and the additional fee to be paid.  The fee to be charged for each assignment is based on the time required for the consultant(s) to complete the assignment and the charge out rates of the consultant(s) handling the assignment.  Our specialist consultants’ rates of charges vary from US$250 to US$500 an hour.  

Some most common consultation and advice requested from our members are:

• Customisation of ERLMS Management Tools to cater to individual organisation’s needs.
• Development of new management tools.
• Specialist support in performing specific tasks.
• Quick, consulting advice and solutions relating to specific organisational, human resource and business management issues.
• Survey of specific HR, salary and benefits market practices.
• Review of HR, compensation and benefit policies.
• Development of position descriptions.
• Sizing of positions.
• Organisational and Human Resource Survey Questionnaire Design and Development.
• Advice on market human resource management and employment practice information.
• Advice on statutory employment legislations, economic and labour issues.
• Research for specific country practices or business information.

During your membership subscription period, you are entitled to acquire services and purchase products at discounted pricing.  The products and services available at discounted pricing to members are:

1. ERLMS Management Tools
   
   Extra ERLMS management tools, in additional to the entitlement of 10 free management tools, can be purchased at a discounted pricing of 30% off the normal pricing of tools.
   
   
2. Job Pricing of Local Positions
   
   Extra job pricing services of local positions, in additional to the entitlement of free job pricing for 3 local positions, can be purchased at a discounted fee of US$400 per job.
   
   The normal fee for one job pricing of local position is US$500.
   
   
3. Job Pricing of Expatriate Positions
   
   We provide job pricing services of expatriate positions.  Members can purchase the service at a discounted fee of US$1,300 per job.
   
   The normal fee for one job pricing of expatriate position is US$1,800.
   
   
4. ERLMS Mystery Shopper Programmes
   
   ERLMS Mystery Shopper Programmes are management tools to help retail businesses find out how their customers view their business, premises, products, services, facilities and customer relations so as to undertake improvement initiatives to increase business results.   We currently offer 4 Mystery Shopper Programmes to cater to the retail businesses - Retail Stores, Food Chain, Hotels and Banks.
   
   Each programme is user friendly and can be used as it comes.  It is in the form of a softcopy handbook that has been designed to make it easy for managers to efficiently and effectively carry out the different processes involved in a mystery shopper exercise on their own. 
   
   Members can purchase the programme most suited to their retail sector at a discount of 30% off the normal price of each programme at US$11,200.   
   
   The normal price for each ERMLS Mystery Shopper Programme is US$16,000. 
   
   To know more about the ERLMS Mystery Shopper Programmes, please visit the ERLMS Mystery Shopper Programmes’ web pages or email us on enquiry@erlms.com.
   
   
5. ERLMS Retained Executive Search Services for Local and Expatriate Positions
   
   One of our services is to assist organisations in searching and recruiting high calibre local and expatriate employees.  In addition to a fixed non refundable fee to cover the initial cost needed to carry out the search and recruitment assignment of a position, we charge a retainer service fee in the amount of 30% of the referred and hired candidate’s expected first year annual total remuneration cost. 
   
   Members can purchase our Executive Search Services at a discounted retainer service fee of 25% of the referred and hired candidate’s expected first year annual total remuneration cost.  To know more about our Executive Search Services, please visit the Executive Search Services’ web pages or email us on executivesearch@erlms.com.


6. ERLMS Special Reports
   
   We sometimes publish reports on compensation, benefits, HR policies, organisational and market practices and management issues.  Members can purchase our published reports at 25% discount off the normal pricing of the reports. To find out what reports are currently available, please email us on enquiry@erlms.com.
   
   
7. Any other Consulting Projects
   
   We highly value our members and we will endeavour to provide special rates to our members for any consulting projects that they bring our way.

Usage of Membership Entitlement
The 10 free Organisational, Human Resource and Business Management tools provided as part of the member entitlement are for use only by the individual member or member organisation/office that subscribes to the programme.  The 10 free management tools received by the individual member or member organisation cannot be used or applied by any other offices of the individual member or member organisation that are not a subscriber to the ERLMS Management Programme.   However, this service or usage of the management tools can be extended to be used by the individual member or member organisation’s other offices at additional costs, with the actual cost charged based on the number of offices the service is to be extended to.

The 12 hour free consultation and advice’s member entitlement is for use only by the individual member or member organisation/office that subscribes to the ERLMS Management Programme.

The benefits and services provided as parts of the membership entitlement are for a single membership subscription period.  Members are encouraged to make full use of the benefits, services and free consultation time included in the programme during the 12 month membership subscription period.  Any outstanding benefits, services or consultation time not used during the 12 month membership period will not be reimbursed any membership fee paid and will not be carried over to subsequent membership subscription periods.

Annual Membership Subscription Fee
The annual membership subscription fee for the ERLMS Management Programme is a fixed annual fee for each individual member or member organisation.  Membership entitlement and services are only provided to the member or member organisation that subscribes to the programme. 

Annual membership subscription fee is payable upfront and upon receiving our invoice.  Your membership subscription period of twelve months will only be processed and becomes effective when we receive your payment.  Annual membership subscriptions expire every twelve months.  We will remind you when your membership is due for renewal so that you can renew your membership to continuously enjoy the benefits and services of the programme.