We have been increasingly asked by our clients to help them design a diversified range of mystery shopper programmes and we have developed a number of mystery shopper programmes so that companies can carry out a mystery shopper survey exercise on their own and in an efficient and cost effective way.

ERLMS Mystery Shopper Programmes are management tools designed to help retail businesses find out how their customers view their business, premises, products, services, facilities and customer relations.  

To date, we offer 4 mystery shopper programmes to cater to the retail businesses and they are:

1. The ERLMS Mystery Shopper Programme - Retail Stores,
2. The ERLMS Mystery Shopper Programme - Fast Food Chain,
3. The ERLMS Mystery Shopper Programme - Hotels, and
4. The ERLMS Mystery Shopper Programme - Banks.

Each of the 4 ERLMS Mystery Shopper Programmes can be used as it comes for each programme is a management tool in the form of a handbook that leads you to efficiently and effectively carry out the different processes involved in a mystery shopper survey exercise on your own.  Each programme is user friendly and cost effective and is specially created so that you can conduct the exercise easily on your own.  

By using ERLMS Mystery Shopper Programmes, you not only acquire the know-how and increase skills but also save time and money from having to develop a programme from scratch.  

In fact, ERLMS Mystery Shopper Programmes are your ONE STOP SHOP to help you achieve success in the world of mystery shopping, hence knowing where you stand with your customers and where you can improve to enhance further business success.  Each programme is a ready to use guide to getting you up-and-running the mystery shopper survey exercise, EFFECTIVELY AND FAST.  It incorporates a down-to-earth overview of mystery shopping, explaining exactly the steps involved in carrying out a mystery shopper survey, from start to finish, and how you can achieve results quickly and in a cost effective way.

• The programmes are most appropriate for use by retail businesses such as retail stores, fast food chain, hotels and banks.
• Each programme is in the form of a softcopy handbook.
• Each programme is a comprehensive guide to help retailers carry out a mystery shopper survey exercise relevant to their specific retail industry and retail business sector.
• Each programme incorporates the most relevant and the common factors for successful measurement of mystery shopping for a particular retail industry and retail business sector.
• Each programme is designed in such a way that you can use the contents of the handbook as a guide to carry out a mystery shopper survey exercise on your own and without external help.
• Each programme consists of 16 clear processes.
• Each programme is user friendly and all a company needs to do is to follow the steps and processes involved in the programme.
• Each programme includes tools, questionnaire, samples, examples and templates for you to use and to guide you along so that each process can be easily and efficiently carried out.
• The contents of each questionnaire are specific to a particular retail business sector.
• All tools and questionnaires can be easily modified to incorporate individual retailer or business needs and objectives.
• Each programme also provides you 3 options of purchase.  All you need to do is select one option and one retail sector programme that most suits your retail business sector.

To find out more about the different programmes on sale and the purchase options available or to order ERLMS Mystery Shopper Programmes, please click Complete and fax the order form back to us on 603-6203-2401 and we will email you the programme as soon as we receive the payment for the programme. For order enquiry and mystery shopper programme consulting services, please email us on enquiry@erlms.com.