We aim to make your work easier.....  
Home About Us Our Services Job Openings Contact Us Newsroom Site map
Our Services
ERLMS Management Programme
ERLMS Management Tools
Organisational Consulting
Human Resource Consulting
Customised Surveys
People Audit Services
Executive Search Services
ERLMS Published Reports and Research Services
ERLMS Mystery Shopper Programmes and Services
  ERLMS Mystery Shopper Programmes for Sale
  Benefits of using ERLMS Mystery Shopper Programmes
  What you get in each ERLMS Mystery Shopper Programme
  Terms and Conditions of Use














Terms and Conditions of Use

Use of ERLMS Mystery Shopper Programmes

The “ERLMS Mystery Shopper Programmes” (also known as “The Programmes”) available for sale to individuals and organisations is a service (“Service”) offered by ERLMS Limited (the “Company”).   The Programmes are the sole property of the Company or its licensors and are protected by copyright and other intellectual property laws.  The Programmes purchased by individuals or organisations (“Customers”) can be displayed, reformatted, and printed for the Customers’ personal use but they are not to be used in any way for commercial purposes.  Customer agrees not to reproduce, retransmit, distribute, disseminate, sell, publish, circulate or broadcast the Programmes received through this service to anyone, including those outside the organisation, without the express prior written consent from the Company.  Customer must not post the Programmes to newsgroups, mail lists or electronic bulletin boards, without the express prior written approval of the Company.  No other use of the Programmes is permitted, including without limitation, co-branding, framing, or hyper-linking, without the express written permission of the Company.  Customer agrees not to use the “Programmes” in any illegal manner.

Warranty and Liability Disclaimer

The Company and its associates, agents and licensors cannot and do not warrant the accuracy, completeness, correctness, non-infringement, merchantability or fitness for a particular purpose of the content available through the Service.  Neither the Company nor any of its associates, agents or licensors shall be liable to Customer or anyone else for any loss or injury, caused in whole or in part by its negligence or contingencies beyond its control in procuring, compiling, interpreting, reporting or delivering the contents of the Programmes through the Service.  In no event will the Company, its associates, agents or licensors be liable to Customer or anyone else for a decision made or action taken by the Customer in reliance on such content or the Service.  The Company, its associates, agents and licensors shall not be liable to Customer or anyone else for any damages (including, without limitation, consequential, special, indirect, incidental or similar damages) even if advised of the possibility of such damages.

The Company may discontinue or modify the Service, or its availability to Customer, at any time.  The Company is not liable to pay any refund to the Customer.  This agreement is personal to the Customer.  If any provisions of this agreement are invalid or unenforceable under applicable law, the remaining valid provisions shall continue in full force and effect.

The Service includes facts, opinions and recommendations of individuals and others. Company and its content licensors do not guarantee accuracy, completeness or timeliness of, or otherwise endorse or promote these opinions or recommendations.  Any information relied on by Customer, is relied on at Customer’s sole risk.

In no event shall ERLMS Limited, its associates, affiliates, agents, suppliers or licensors be liable to any person or organisation (“Customers”) for any direct, indirect, consequential or other damages (including, without limitation, any lost profits, loss of information or other data) that are related to the use of, or the inability to use, the contents of the Programmes included in this Service.

If you encounter any problem using the Service, please advise us right away.  To contact us regarding the Service, please send an email to enquiry@erlms.com.  We will make every effort to resolve the issue.

Application and Usage of ERLMS Mystery Shopper Programmes

The ERLMS Mystery Shopper Programmes purchased are for use only by the individual/organisation/office that purchased the mystery shopper programmes.  If purchasers have different offices/operations in the same country or in different countries requiring the use of the mystery shopper programmes, licenses to use the mystery shopper programmes for other offices, operations or countries must first be purchased before the mystery shopper programmes can be used and applied in the other offices, operations or countries.

Fee and Fee Payment

All fees for the Programmes are in US Dollars and must be paid upfront through direct transfer of payment from the Customer’s bank account to the Company’s bank account.   

  • All sales are considered final once a payment is rendered.
  • There are no refunds.
  • There are no exchanges

To find out more about the different programmes on sale and the purchase options available or to order ERLMS Mystery Shopper Programmes, please click

Complete and fax the order form back to us on 603-6203-2401 and we will email you the programme as soon as we receive the payment for the programme.

For order enquiry and mystery shopper programme consulting services, please email us on enquiry@erlms.com.

Copyright © 2007 ERLMS Limited. All Rights Reserved. Web Design: Mind Interactive Why Companies Use Our Services